55 Park Road, 
Your phones are often the first impression a customer gets. Sydney Technology Solutions sets up and supports modern business phone systems that let your staff answer calls at the desk, at home or on their mobile, with the same number and the same professional experience. We offer two options, a hosted cloud phone system and Microsoft Teams Calling, and we’ll recommend the one that suits how your business works.
Two ways to modernise your phones
Cloud phone system
A hosted business phone system with desk handsets, softphone apps and full call-handling features. Ideal if you want traditional handsets, a reception console or advanced call flows.
Microsoft Teams Calling
Make and receive calls on your business number directly in Microsoft Teams, on a computer, mobile or Teams desk phone. Ideal if your staff already live in Teams.
Features your staff will use
Keep your numbers
We move your existing phone numbers across, so customers keep calling the numbers they know.
Auto attendants
A professional greeting and menu (“press 1 for sales”) that routes callers to the right person or team.
Call queues and hunt groups
Spread incoming calls across a team so calls get answered, not missed.
Business hours routing
Different call flows for business hours, after hours and public holidays, with voicemail to email.
Mobile and desktop apps
Answer and make calls on your business number from anywhere, without giving out your mobile.
Call recording and reporting
Record calls for training or compliance, and see call volumes and missed calls.
Microsoft Teams Calling in more detail
If your business already uses Microsoft 365, Teams Calling puts chat, meetings and phone calls in one app. Staff can:
- make and receive external calls on their own direct number in Teams
- transfer calls, park calls and hand calls between the computer and mobile mid-conversation
- share a team line or call queue, with auto attendants for your main number
- see colleagues’ availability before transferring a call
- use Teams-certified desk phones and headsets where they prefer a handset
We set up the licences, numbers and call flows, and manage it alongside the rest of your Microsoft 365.
Why get your phones from your IT provider?
Modern phones run over your network and internet connection. When the same team looks after your phones, network and internet, there’s no finger-pointing between providers when call quality drops: one call to us and we sort it out.
How we move you
1. Review
We look at how your calls are handled today, your numbers, handsets and contracts.
2. Design
We plan your call flows, queues and greetings, and recommend cloud phones or Teams.
3. Set up
We configure the system, handsets and apps, and test call flows.
4. Port numbers
We move your numbers across with a planned cut-over.
5. Support
We train your staff and support the system from then on.
Why choose STS for business phone systems
We set up business phone systems that suit how your team actually works, whether that’s desk handsets, mobiles or Microsoft 365 Teams. Because we also look after your network and internet, call quality problems are fixed by one team. Business phone systems from STS are planned, configured and supported locally, with numbers moved across carefully.
What our clients say
“The service Adam and his staff provide have kept our business running smoothly, professionally and importantly with no lost production time.”
Robert S., Google review
“Their expertise spans across network security, hardware provisioning, cloud solutions, and proactive cyber security management and training.”
Matts D., Google review
STS is rated 4.8★ on Google. Read more client reviews.
Frequently asked questions
Can we keep our existing phone numbers?
Yes. In most cases your numbers can be moved across, and we manage the porting process for you.
Should we choose Teams Calling or a cloud phone system?
If your staff already use Teams every day, Teams Calling is often the simplest choice. If you want traditional handsets, a reception console or more complex call flows, a cloud phone system may suit better. We’ll recommend what fits.
Can staff answer calls on their mobile?
Yes. Both options include mobile apps, so staff can use their business number from anywhere.
Do we need new handsets?
Not always. Some existing handsets can be reused; otherwise we’ll recommend suitable desk phones or headsets.
How much does it cost?
It depends on the number of users, numbers and features you need. After a review we give you clear monthly pricing.
Do cloud phone systems work during an internet outage?
Calls can be automatically diverted to mobiles or another number if your office internet goes down, so customers can still reach you. We set this up as part of every phone systems project.
Can our phone systems work across several offices?
Yes. Modern phone systems connect every office and remote worker to one system, with shared call queues and easy transfers between locations.
Can you help us leave our old phone contract?
Yes. We review your current phone systems contracts and plan the move around end dates, so you’re not paying twice.
Upgrade your business phones
Call (02) 8212 4722 or send us a message to talk about cloud phones or Teams Calling.