55 Park Road, 
Already have an IT person or a small internal IT team? Co-managed IT from Sydney Technology Solutions gives them backup, specialist skills and extra capacity, without replacing them. Your team stays in control; we fill the gaps.
Who co-managed IT is for
- Businesses with one or two internal IT staff who are stretched thin
- IT managers who want to focus on strategy and projects instead of password resets
- Organisations that need cover when their IT person is on leave or unwell
- Teams that need specialist skills, like cybersecurity, Microsoft 365 or servers, for particular problems or projects
How we support your IT team
Help desk overflow
We take on day-to-day user support, so your internal IT staff can focus on projects and the work that matters most.
Holiday and leave cover
When your IT person is away, we keep things running. No more holidays interrupted by phone calls. See also short-term cover.
Senior escalation
A second pair of experienced hands for complex or stubborn problems, across servers, networks, Microsoft 365 and security.
Specialist skills
Cybersecurity, Microsoft 365 and Entra ID, backup and disaster recovery, networking and more, when you need them.
Project delivery
Extra capacity and expertise for migrations, upgrades, office moves and new systems.
Cybersecurity support
Help putting the right protections in place, from EDR and ITDR to the Essential Eight.
You stay in control
Co-managed IT is a partnership, not a takeover. We agree up front who looks after what, how requests are passed between us, and how we keep each other informed. Your internal team keeps ownership of your IT strategy and priorities; we provide the extra hands and expertise to deliver them.
How it works
1. Get to know you
We meet your IT team, understand your environment and where you need help most.
2. Agree the split
We document who handles what: help desk, escalations, projects, leave cover and security.
3. Set up communication
Agree how requests and escalations flow between your team and ours, and how we report back.
4. Work together
We handle the agreed work and keep your team in the loop on everything we do.
5. Review regularly
We check in with your IT lead to adjust the arrangement as your needs change.
What IT managers say
“I’ve worked with other IT providers with only short term strategic solutions and inflexible to our specific needs, but [STS] keep it real by working closely with their customers and they listen.”
Walter B., IT Manager, Google review
“The team are highly competent, responsive, transparent to deal with and extremely well led.”
Peter A., Google review
STS is rated 4.8★ on Google. Read more client reviews.
Co-managed vs fully managed IT
With co-managed IT, your internal team leads and we support them. With fully managed IT, STS becomes your entire IT department. Many businesses start with one and move to the other as they grow or their team changes, and we can help with either.
Frequently asked questions
Will co-managed IT replace our IT person?
No. Co-managed IT is designed to support your internal IT staff, not replace them. We take on the work they don’t have time for and back them up with extra skills.
Can you cover just while our IT person is on leave?
Yes. Leave and holiday cover is one of the most common reasons businesses use us.
Who decides what you work on?
Your IT lead. We agree the scope together and your team sets the priorities.
Can you help with a one-off project?
Yes. We regularly help internal IT teams deliver migrations, upgrades and other projects.
How is co-managed IT priced?
It depends on what you need us to cover. Once we’ve agreed the split of responsibilities, we’ll give you clear pricing with no surprises.
Why choose STS for co-managed IT
Co-managed IT works when roles are clear and your IT person stays in control. We agree what we take on, report back on what we’ve done, and step in when you need extra hands or skills. Co-managed IT with STS also adds security expertise aligned with the Australian Cyber Security Centre’s guidance, without hiring another specialist.
Give your IT team the backup they deserve
Call (02) 8212 4722 or send us a message to talk about co-managed IT.
