55 Park Road, 
Not every business needs a managed IT plan. If your IT needs are light, or you just want a reliable team to call when something goes wrong, hourly IT support from Sydney Technology Solutions gives you access to experienced engineers when you need them, and you only pay for the time we spend.
Who hourly support suits
- small businesses and start-ups with only a few computers
- businesses with an in-house IT person who occasionally needs back-up (see also co-managed IT)
- one-off jobs such as setting up a new staff member, a new printer or a small office move
- businesses that want to try STS before committing to a managed plan
What we can help with
Computer and laptop problems
Slow, broken or misbehaving computers, Windows and Mac.
Email and Microsoft 365
Mailbox issues, new users, passwords, Teams and OneDrive problems.
Printers and scanners
Set-up, drivers and “it won’t print” problems.
Network and Wi-Fi
Internet drop-outs, Wi-Fi coverage and network equipment.
New staff and devices
Setting up new computers, phones and accounts.
Advice
A second opinion on quotes, purchases or your next IT decision.
Remote or on site
Most issues are fixed quickly over a secure remote connection, which keeps costs down. When you need someone in person, our engineers come to you across Sydney.
Clear pricing
You’ll know our rates before we start, and you’re billed only for the time spent on your job.
When a managed plan makes more sense
Hourly support fixes problems after they happen. If you find you’re calling us regularly, a managed IT plan usually works out better value: unlimited help desk support, proactive monitoring and patching, security and a predictable monthly cost. We’ll tell you honestly when it’s worth switching, and when it isn’t.
Why choose STS for hourly IT support
Hourly IT support from STS gives you the same experienced engineers who look after our managed clients. You get honest advice, clear pricing and help with everything from Microsoft 365 to printers and Wi-Fi. If hourly IT support stops making sense for your business, we’ll tell you, and help you choose the option that does. Hourly IT support is ideal for smaller businesses that need reliable help without a monthly commitment. Many of our long-term clients started this way, getting to know our team one job at a time before deciding what level of support suited them best.
What our clients say
“The service Adam and his staff provide have kept our business running smoothly, professionally and importantly with no lost production time.”
Robert Simonetto, Google review
“They have saved my office from so many email attacks and recovered my data on numerous occasions.”
Robert Nap, Google review
STS is rated 4.8★ on Google. Read more client reviews.
Frequently asked questions
How does hourly IT support work?
You call or email us, we log your request and an engineer gets to work, usually remotely. You’re billed only for the time spent.
Do you come on site?
Yes. Our engineers visit businesses across Sydney when a job needs someone in person.
How much does it cost?
We give you clear pricing before any work starts. Call us for our current rates.
Can we move to a managed plan later?
Yes, at any time. Many clients start with hourly support and move to a managed plan as they grow.
Can hourly IT support help with one-off projects?
Yes. Hourly IT support is ideal for small projects such as setting up a new staff member, replacing a computer or moving a printer to a new spot.
Need IT help now?
Call (02) 8212 4722 or send us a message and we’ll get started.