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Antivirus alone can’t stop today’s attacks. Ransomware gangs and hackers use stolen passwords and legitimate tools that traditional antivirus doesn’t flag. Managed EDR (Endpoint Detection and Response) from Sydney Technology Solutions watches what is actually happening on every computer and server in your business, and a 24/7 human-led Security Operations Centre (SOC) investigates and stops threats around the clock.
What is EDR?
EDR is security software on each laptop, desktop and server that records and analyses activity: programs starting, files changing, network connections and suspicious behaviour. Instead of only matching known viruses, it looks for the behaviour of an attack, such as a program trying to encrypt files, an attacker trying to stay hidden after a restart, or a legitimate admin tool being misused.
“Managed” means you don’t have to watch the alerts yourself. Security analysts review what the software finds, confirm real threats and take action, day and night.
EDR vs traditional antivirus
| Traditional antivirus | Managed EDR | |
|---|---|---|
| How it detects | Matches files against known threats | Analyses behaviour, so it can catch new and fileless attacks |
| Attacks using legitimate tools | Usually missed | Detected by unusual behaviour |
| Who responds | Often nobody until a user notices | A 24/7 human-led SOC investigates and acts |
| When a device is infected | Quarantines a file if it recognises it | Isolates the device, removes persistence and guides clean-up |
| Visibility | Little or none | Full picture of what happened, when and how |
What’s included
- EDR on every Windows and Mac computer and server we manage
- Behavioural threat detection and ransomware detection
- 24/7 monitoring, investigation and threat hunting by a human-led Security Operations Centre
- Device isolation to stop a threat spreading, while keeping the device reachable for clean-up
- Remediation: removal of malicious files, footholds and persistence, with clear steps for anything that needs hands-on work
- Works alongside the antivirus already built into Windows, and is managed by our team as part of your IT support
- Reporting so you can see what’s protected and what’s been stopped
How it works when something happens
1. Detect
The EDR spots suspicious behaviour on a device, such as unusual processes, persistence or encryption activity.
2. Investigate
SOC analysts review it straight away, 24/7, and confirm whether it’s a real threat.
3. Contain
Confirmed threats are stopped and the device can be isolated from the network to prevent spread.
4. Remediate
Malicious items are removed and our team follows up to clean up, restore and close the gap.
Who needs managed EDR?
Every business with computers and email. Attackers target small and mid-sized businesses precisely because they’re less likely to have 24/7 monitoring. EDR is also one of the first controls cyber insurers ask about, and it supports several Essential Eight outcomes.
EDR protects your devices. Most attacks also target user accounts, so we usually recommend it together with ITDR for Microsoft 365.
Why choose STS for managed EDR
Managed EDR from STS combines modern endpoint protection with 24/7 human-led monitoring, so threats are investigated and contained, not just logged. We roll managed EDR out across Windows and Mac devices, keep it tuned and report back regularly. It supports the Australian Cyber Security Centre’s Essential Eight controls for protecting endpoints.
What our clients say
“Their expertise spans across network security, hardware provisioning, cloud solutions, and proactive cyber security management and training.”
Matts D, Google review
STS is rated 4.8★ on Google. Read more client reviews.
Frequently asked questions
Does EDR replace our antivirus?
EDR works alongside the antivirus built into Windows. The antivirus blocks known threats; EDR and the SOC catch what gets past it.
Will it slow our computers down?
EDR is lightweight and runs in the background. Most users never notice it.
Is someone really watching at 2am?
Yes. Alerts are monitored and investigated 24/7 by a human-led Security Operations Centre, not just in business hours.
What happens if a device is isolated?
Isolation cuts the device off from your network and the internet so a threat can’t spread, while still allowing it to be cleaned up remotely. We’ll keep you informed and get it back in use as soon as it’s safe.
How much does it cost?
It depends on the number of computers and servers you have. We’ll give you clear pricing with no surprises.
Does managed EDR replace antivirus?
Yes. Managed EDR includes next-generation antivirus plus behavioural detection and 24/7 response, so you don’t need a separate antivirus product.
Can managed EDR protect servers?
Yes. We deploy managed EDR to servers as well as Windows and Mac computers.
Protect every device in your business
Talk to us about managed EDR, or see our full cybersecurity services. Call (02) 8212 4722 or send us a message.