55 Park Road, 
Sydney Technology Solutions provides IT support Sydney businesses can rely on: a real team you can call, onsite visits when you need them and honest advice about what your business actually needs. Whether you want ongoing support or help with a single problem, our IT support Sydney team has been looking after local businesses since 1999.
IT support Sydney businesses can choose from
Every business is different, so there’s more than one way to work with us. Most of our clients choose an ongoing support plan, but we also help businesses that only need us now and then, and IT teams that need an extra pair of hands.
Ongoing support plan
Unlimited remote help desk support, onsite visits across Sydney, monitoring and maintenance, security and an account manager who knows your business. Managed IT services.
Pay-as-you-go help
For businesses without a support plan that need help with a one-off problem, a new computer or a small project. Hourly IT support.
Support for your IT team
Already have an IT person? We cover leave, take overflow and add specialist skills when you need them. Co-managed IT.
What our IT support covers
Our IT support Sydney plans cover everything your team uses day to day.
Help desk
Real people who know your systems, by phone, email or our client portal. IT help desk.
Onsite support
Most problems are fixed remotely, and our engineers come to your office when hands-on help is needed.
Microsoft 365
Email, Teams, SharePoint, OneDrive and licensing, set up and looked after by a Microsoft Partner. Microsoft 365.
Cybersecurity
Protection for your devices, email and accounts, with human-led monitoring. Cybersecurity services.
Backup and recovery
Australian-stored backups that are tested, and a plan to get you running again. Disaster recovery.
People, devices and networks
New starters set up properly, laptops and phones, Wi-Fi, printers, phone systems and office networks.
Who we look after
We support small and medium businesses that rely on their technology but don’t want to manage it themselves. Over the years we’ve built deep experience in accounting, architecture, construction, finance, manufacturing, legal, local government and media. Many of our clients have been with us for more than ten years, and some for over twenty.
Often the office manager or a director has been “doing the IT” on top of their real job. Our IT support Sydney service takes that off their plate, so problems get fixed properly and someone is keeping an eye on security, backups and what needs replacing next.
How our IT support Sydney service works
1. Get in touch
Tell us about your business, your team and what isn’t working.
2. A review
We look at your systems, security and support needs, and tell you plainly what we’d change.
3. A clear proposal
Honest recommendations and clear pricing, with no pressure.
4. Ongoing support
We document your systems, fix the urgent items first and look after your team from day one.
Why choose STS for IT support Sydney businesses trust
- Real people. You talk to engineers who know your business, not a script.
- Honest advice. We tell you when something isn’t worth the money, and we treat your budget as if it were our own.
- Security built in. Our approach follows the Australian Cyber Security Centre’s advice for small and medium businesses.
- Proven over time. Supporting Sydney businesses since 1999, rated 4.8★ on Google, and 98% of support tickets rated Good or Excellent by the people we helped.
We provide IT support Sydney-wide, including the Inner West, CBD, North Shore, Eastern Suburbs, Parramatta and Western Sydney and the Sutherland Shire, as well as regional NSW.
What our clients say about our IT support Sydney team
“Extremely professional IT service & we would rate STS as one of our best service providers. We have total confidence in STS & they always have a solution. The STS team are really friendly & always so reliable!!”
Jali D., Google review
“STS always addresses issues promptly. As soon as a ticket is lodged, the team immediately investigates and works on resolving the problem. The issues can range from simple printer malfunctions to more complex access-related concerns.”
Linda S., Google review
“They have been proactive in providing timely advice that has helped us to remain productive and save the business money. They are efficient and highly professional in their approach which reflects on the quality of their work and interactions.”
Sharee S., Google review
STS is rated 4.8★ on Google. Read more client reviews.
Frequently asked questions
What does IT support in Sydney cost?
It depends on your number of users and devices and the services you need. After a review, we give you clear pricing with no surprises, and we’ll never push services you don’t need.
Do you offer IT support without a support plan?
Yes. Our hourly IT support suits businesses that only need help now and then. If regular support would save you money, we’ll tell you.
Do you provide onsite IT support?
Yes. Most issues are resolved remotely, which is faster, and our engineers come to your office across Sydney when hands-on help is needed.
Can you take over from our current IT provider?
Yes. We work with your current provider on the handover, collect the documentation and passwords, and make sure nothing is lost in the switch. Comparing providers? Read our guide on how to choose an IT provider in Sydney.
Do you support Microsoft 365?
Yes. As a Microsoft Partner we set up, migrate and support Microsoft 365, including email, Teams, SharePoint and OneDrive, and help you make the most of the licences you already pay for.
Is IT support Sydney-wide or only near your office?
We support businesses right across Sydney and regional NSW. Remote support works anywhere, and our engineers travel to clients across Sydney.
Talk to our IT support Sydney team
Call (02) 8212 4722 or send us a message to talk about IT support for your business.