IT Support Sydney

IT support Sydney businesses can count on starts with listening. Every business uses technology differently, so we don’t hand you a package and send an invoice for whatever falls outside it. Sydney Technology Solutions builds IT support around how your business actually works. Real engineers you can call, onsite visits when you need them, and straight answers without the jargon. We’ve been looking after Sydney businesses since 1999.

Call (02) 8212 4722 or start a conversation.

We’re not the same as other IT companies

We’re a people company that happens to be very good at technology. We care about your business, not just your computers, so we start by listening: how you work, what’s frustrating your team, and where you want the business to go. Then we build the support around that, instead of fitting you into a plan someone else designed.

We don’t sell the typical bronze, silver and gold packages either. Plans like that turn IT into a price comparison, and anything outside the plan becomes an extra invoice. Our support is agreed around what your business actually needs, so there are no surprises.

You’ll get straight answers, no jargon, and a team that tells you when something isn’t worth doing. Good IT does more than keep the lights on. It makes your team more productive, lifts morale because things just work, and shows up in your bottom line.

Ways to work with us

Fully managed IT

For businesses with 5 to 300 users. We become your IT department: help desk, onsite visits, monitoring, security, and an account manager who knows your business. Managed IT services.

Co-managed IT

For businesses with their own IT person or team. We cover leave, take overflow work and bring specialist skills when you need them. Co-managed IT.

Specialised and project support

For any business: Microsoft 365, cybersecurity, cloud, Wi-Fi and cabling, or a single problem. Hourly IT support.

Support hours, response times and contract terms are agreed with you up front and written down. Some clients want a fixed term and some don’t, so it’s built around your needs.

IT support Sydney: what we cover

Help desk

Real people who know your systems, by phone, email or our client portal. IT help desk.

Onsite support

Most problems are fixed remotely, and our engineers come to your office when hands-on help is needed.

Microsoft 365

Email, Teams, SharePoint, OneDrive and licensing, set up and looked after by a Microsoft Partner. Microsoft 365.

Cybersecurity

Protection for your devices, email and accounts, with human-led monitoring. Cybersecurity services.

Backup and recovery

Australian-stored backups that are tested, and a plan to get you running again. Disaster recovery.

People, devices and networks

New starters set up properly, laptops and phones, Wi-Fi, printers, phone systems and office networks.

How we work

Let’s talk. Tell us about your business, your team and what isn’t working. We listen before we recommend anything.
A review. We look at your systems, security and support needs, and tell you plainly what we’d change and what we’d leave alone.
A proposal built for you. Recommendations and costs that fit your business, explained in plain English, with no pressure. Support hours, response times and contract terms are agreed up front.
Onboarding. We document your systems, fix the urgent items first and look after your team from day one.

Who we look after

Our IT support Sydney clients are businesses of 5 to 300 people that rely on their technology but don’t want to run it themselves. For IT support Sydney wide, we also look after larger organisations that need specialist or co-managed support. Over the years we’ve built deep experience in accounting, architecture, construction, finance, manufacturing, legal, local government and media. Many clients have been with us for more than ten years, and some for over twenty.

Often an office manager or director has been “doing the IT” on top of their real job. We take that off their plate, so problems get fixed properly and someone is watching security, backups and what needs replacing next.

Why Sydney businesses choose STS

Real people. You talk to engineers who know your business, not a script.
Honest advice. We tell you when something isn’t worth the money, and we treat your budget as if it were our own.
Security built in. Our approach follows the Australian Cyber Security Centre’s advice for small and medium businesses.
Proven over time. Supporting Sydney businesses since 1999, rated 4.8 stars on Google, and 98% of support tickets rated Good or Excellent by the people we helped.

We support businesses across Sydney, including the Inner West, CBD, North Shore, Eastern Suburbs, Parramatta and Western Sydney and the Sutherland Shire, as well as regional NSW.

Where we work across Sydney

Our IT support covers all of Greater Sydney, and we know how businesses in each area work:

What our IT support Sydney clients say

“I’ve worked with other IT providers with only short term strategic solutions and inflexible to our specific needs, but [STS] keep it real by working closely with their customers and they listen. … I value and trust their expertise completely, knowing they will always guide us in the right direction.” Walter B., IT Manager, Google review

“Sydney Technology Solutions (STS) have been our trusted Managed IT Services provider for over a decade, overseeing our entire IT infrastructure and systems. Their expertise spans across network security, hardware provisioning, cloud solutions, and proactive cyber security management and training. … Today, they seamlessly manage and maintain our multi-site operations across three locations in Australia.” Matts D., Google review

“We have used Adam Rippon and his team for the past 20 years for all our IT requirements. Starting with 4 staff and growing to over 30 staff over the years and two main offices being Sydney and Newcastle. … I would recommend STS to any company looking for IT solutions and for their honest and straight forward approach.” Shane G., Google review

“The guys at STS provide an unbelievable service. They have saved my office from so many email attacks and recovered my data on numerous occasions.” Robert N., Google review

“From the very beginning, they took the time to understand our business needs and provided clear advice and practical solutions that made a real difference. … Nothing was ever too much trouble.” Karl T., Google review

STS is rated 4.8★ on Google. Read all our client reviews.

Security is part of every plan we build, and our advice follows the Australian Cyber Security Centre’s Essential Eight guidance.

What shapes the cost of IT support Sydney businesses pay

No two businesses need the same support, so we don’t publish a price list. These are the things that make the biggest difference:

How many people and devices you have. More laptops, phones and users means more to support, secure and keep up to date.
How you work. An office-based team, a mobile workforce, multiple sites and remote staff all need different setups.
The age of your equipment. Older computers, servers and networks need more attention and tend to cause more problems. Part of our job is helping you plan what to replace and when.
Service hours. Business hours only, or earlier starts, evenings and weekends. Cover outside normal hours is a different service from standard support.
Your expectations. How fast you need a response, how proactive you want us to be, how much reporting and planning you want, and how closely you want us involved.
What your business can’t afford to lose. If an hour of downtime is costly, you’ll want faster response and tighter monitoring than a business that can wait until tomorrow.
Security and compliance needs. Handling client data, meeting insurance or customer security requirements, or working toward the Essential Eight all shape what’s required.
How much onsite help you want. Some businesses are happy with remote support, while others want regular visits.
What you already have. If you have an IT person, we can co-manage and cover only the gaps.

After we’ve listened and reviewed your setup, we tell you the cost up front, in writing, and we won’t add services you don’t need.

Comparing IT support Sydney providers? Ask each one what is included, who answers the phone and how quickly they respond, then ask us the same questions. Good IT support Sydney businesses can trust should be easy to explain.

Frequently asked questions

What does IT support in Sydney cost?

It depends on what your business needs, so we don’t publish a price list. After we’ve listened and reviewed your setup, we tell you the cost up front, in writing. We don’t sell fixed packages, and we won’t add services you don’t need. See what shapes the cost above.

How quickly will you respond?

Response times and support hours are agreed with you up front and written into your agreement, based on how critical each system is to your business.

Do we have to sign a contract?

It depends on you. Some clients want a fixed term and some prefer to stay flexible. We’ll talk it through and agree what suits your business.

Do you offer IT support without an ongoing plan?

Yes. Our hourly IT support suits one-off problems and small projects. If regular support would save you money, we’ll tell you.

Do you provide onsite IT support Sydney wide?

Yes. Most issues are resolved remotely, which is faster, and our engineers come to your office across Sydney when hands-on help is needed.

Can you work alongside our IT person?

Yes. Our co-managed IT service covers leave, overflow and specialist projects.

Can you take over from our current IT provider?

Yes. We work with your current provider on the handover, collect the documentation and passwords, and make sure nothing is lost in the switch. Comparing providers? Read our guide on how to choose an IT provider in Sydney.

Do you support Microsoft 365?

Yes. As a Microsoft Partner we set up, migrate and support Microsoft 365, including email, Teams, SharePoint and OneDrive, and help you get the most from licences you already pay for.

Let’s talk about your business

Call (02) 8212 4722 or send us a message. We’ll listen first.