55 Park Road, 
When your technology stops working, so does your team. The Sydney Technology Solutions help desk gives your staff real people to call who know your systems, respond fast and see problems through until they’re fixed.
What our help desk looks after
Microsoft 365 and email
Outlook, Teams, OneDrive and SharePoint issues, mailbox access, shared calendars and sign-in problems.
Computers and devices
Slow or misbehaving PCs and Macs, crashes, updates, phones and tablets used for work.
Printers and peripherals
Printers, scanners, docking stations and monitors, including liaising with your printer supplier.
Access and passwords
Password resets, MFA problems, locked accounts and permissions to files and systems.
New starters and leavers
Accounts, devices and access set up for new staff, and securely removed when people leave.
Software and line-of-business apps
Installing, updating and troubleshooting the software your business relies on, working with your vendors where needed.
Network and internet
Wi-Fi, connectivity and remote access issues, and dealing with your internet provider for you.
Security concerns
Suspicious emails, possible scams and anything that doesn’t look right. Tell us early and we’ll check it.
How to get help
- Phone: (02) 8212 4722
- Email: send your request to our help desk and it’s logged as a ticket automatically.
- Client portal: log and track requests through our client portal.
Every request gets a ticket number, so nothing gets lost and you can see where things are up to.
What happens when you contact us
1. Logged
Your request is recorded with a ticket number, whether it comes by phone, email or the portal.
2. Prioritised
Urgent problems that stop people working are handled first.
3. Fixed
A real person on our help desk works on it, usually remotely, and keeps you updated.
4. Escalated if needed
More complex issues go to our senior engineers, or onsite if hands-on help is needed.
5. Confirmed
We check it’s resolved for you, and you can rate the service we gave.
Real people who respond fast
No call-centre scripts and no automated runaround. Your request goes to our help desk team, people who get to know your business and your systems, and they stay with it until it’s fixed. Over the last 12 months, 98% of support tickets were rated Good or Excellent by the people we helped.
Why choose STS for help desk support
Our help desk is staffed by real people who know your systems, not a script. Every request is logged, tracked and followed through, and your feedback keeps us honest: 98% of tickets are rated Good or Excellent. Help desk support also covers Microsoft 365 questions, new starters, devices and the day-to-day problems that slow your staff down.
What our clients say
“STS always addresses issues promptly. As soon as a ticket is lodged, the team immediately investigates and works on resolving the problem.”
Linda S., Google review
“I particularly value the ability to log tickets and requests via email, which is far more convenient than calling for assistance.”
Jolie P., Google review
“Every question was answered promptly, and nothing was ever too much trouble. The staff are knowledgeable, and make even complex technology easy to understand.”
Karl T., Google review
STS is rated 4.8★ on Google. Read more client reviews.
Help desk as part of managed IT
Our help desk is included in our managed IT services, with unlimited remote support for your staff, plus monitoring, security and regular IT reviews. If you have your own IT person, our co-managed IT service can take the day-to-day help desk load off them. We also offer hourly IT support.
Frequently asked questions
How do my staff log a request?
By phone, email or our client portal. Email is the easiest for most people: send the details and it’s logged as a ticket straight away.
What if something is urgent?
Call us. Problems that stop people working are prioritised, and we’ll keep you updated until it’s resolved.
Do you fix things remotely or come onsite?
Most issues are fixed remotely, which is fastest. When hands-on help is needed, our technicians come to your office.
Is help desk support included in managed IT?
Yes. Our managed IT services include unlimited remote help desk support for your staff.
Can you work with our software vendors?
Yes. We liaise with your software vendors, internet provider and other suppliers, so your team doesn’t have to.
Give your team IT support they’ll actually like
Call (02) 8212 4722 or send us a message to talk about help desk support for your business.