55 Park Road, 
Your outsourced IT department, run by people who care
Technology should help your business move forward, not slow it down. Sydney Technology Solutions (STS) provides fully managed IT services for Sydney businesses that want reliable, secure systems and real people to call, without the cost of building an internal IT team.
We’ve been doing this since 1999. Some of our clients have been with us for more than 20 years, and they stay for the same reasons: we respond fast, we give honest advice, and we treat your money as if it were our own. If something isn’t needed, we’ll tell you.
What’s included in our managed IT services
Unlimited remote help desk
Help for your staff whenever they need it, by phone, email or our client portal. All remote support is included in your monthly fee.
Onsite support across Sydney
When a problem needs hands-on help, or there’s a new setup or move, our technicians come to you.
24/7 monitoring and maintenance
We watch your computers, servers and network around the clock, apply updates and patches, and fix issues before they disrupt your day.
Cybersecurity built in
Layered protection including EDR, email security, MFA and Microsoft 365 hardening. See our cybersecurity services.
Microsoft 365 and cloud
Management of Microsoft 365, Teams, SharePoint, OneDrive and Exchange Online, plus cloud and server infrastructure.
Backup and disaster recovery
Monitored backups of your servers, computers and Microsoft 365 data, with regular recovery testing and a plan to get you running again.
Account management and IT reviews
A dedicated account manager and regular IT reviews to plan upgrades, budgets and projects, so there are no surprises.
Vendor liaison
We deal with your internet provider, phone system, software vendors and suppliers, so you don’t have to.
How support works
When something goes wrong, you want a real person who knows your business, not a call centre script.
- Easy to reach: phone (02) 8212 4722, email or our client portal, whichever suits your team.
- Real people who respond fast: your request goes to our help desk team, not an automated queue, and we keep you updated until it’s fixed.
- Priority-based response: urgent problems that stop your business are handled first.
- 24/7 critical support for clients on support plans that include it.
- Remote first, onsite when needed: most issues are fixed remotely, and we come to you when it’s better in person.
Getting started: our onboarding process
Switching IT providers can feel daunting. We make it straightforward with a structured onboarding project:
1. Discovery and audit
We review your devices, servers, network, Microsoft 365, security and backups, and talk to you about how your business works.
2. Documentation
We document your systems, accounts and suppliers, so nothing depends on one person’s memory.
3. Security baseline
We close the most important gaps first, such as MFA, backups, patching and endpoint protection.
4. Clean-up and standardise
We tidy up old accounts, unsupported software and inconsistent setups.
5. Handover and roadmap
You get a clear picture of where things stand and a plan for what comes next.
If you’re moving from another provider, we’ll work with them on the handover, so the transition is smooth for your team.
Why businesses choose STS
- Honest advice: we don’t agree just for the sake of it. If something isn’t in your best interest, we’ll say so.
- Your money treated as our own: we recommend what you need, and tell you when to keep your hard-earned dollars in your pocket.
- Proactive, not reactive: monitoring, patching and regular reviews prevent problems instead of just fixing them.
- 27 years’ experience: supporting Sydney businesses since 1999, from small offices to multi-site organisations.
- Rated 4.8★ on Google: and 98% of support tickets over the last 12 months rated Good or Excellent by the people we helped.
Why choose STS for managed IT services
Sydney businesses have trusted us with managed IT services since 1999. You get a real team that knows your business, proactive monitoring and patching, security built in, and honest advice about what you actually need. Our managed IT services follow the Australian Cyber Security Centre‘s guidance, so protection is part of everyday support rather than an extra.
What our clients say
“Sydney Technology Solutions (STS) have been our trusted Managed IT Services provider for over a decade, overseeing our entire IT infrastructure and systems.”
Matts D., Google review
“They have been proactive in providing timely advice that has helped us to remain productive and save the business money.”
Sharee S., Google review
“Our company has been using STS Sydney for over 10 years, and throughout this time their support has consistently been quick, efficient, and extremely helpful.”
Jolie P., Google review
“The service Adam and his staff provide have kept our business running smoothly, professionally and importantly with no lost production time.”
Robert S., Google review
Who we help
We support small and mid-sized businesses across Sydney, from single offices to multi-site organisations, in industries including accounting, architecture, construction, finance, manufacturing, legal, local government and media.
Not looking for fully managed IT? If you already have an internal IT person, our co-managed IT services give them backup and specialist skills. We also offer hourly IT support.
Pricing
Managed IT is priced on what your business actually needs: mainly the number of users and devices, and which services you include. After a review of your environment we’ll give you clear pricing with no surprises, and we’ll never push services you don’t need.
Frequently asked questions
What does managed IT include?
Unlimited remote help desk support, onsite support when needed, 24/7 monitoring and maintenance, cybersecurity, Microsoft 365 and cloud management, backup, vendor liaison, and regular IT reviews with your account manager.
Do you provide onsite support?
Yes. Most issues are resolved remotely, but our technicians come to your office across Sydney when hands-on help is needed.
How quickly do you respond?
Fast. Requests go to real people on our help desk, and urgent issues that stop your business are prioritised.
What about after hours?
Clients on support plans that include it have 24/7 critical support. Our monitoring runs around the clock for all managed clients.
How do we switch from our current IT provider?
We run a structured onboarding project and work with your current provider on the handover, so your team experiences as little disruption as possible.
Do you work with the software and systems we already use?
Yes. We support the systems you have and liaise with your software vendors, internet provider and suppliers on your behalf.
How much does managed IT cost?
It depends mainly on your number of users and devices and the services you need. We’ll give you clear pricing after a review of your environment.
What’s the difference between managed IT and break-fix support?
With break-fix support you pay when something goes wrong. Managed IT is proactive: we monitor, patch and support your systems for a predictable monthly cost, so problems are prevented rather than just fixed.
Talk to us about managed IT
Find out how STS can look after your IT, honestly and proactively. Call (02) 8212 4722 or send us a message.
